Looking at Latinos
Saturday, November 21 by Katherine V

I unfortunately missed last week's class, but I wanted to write an entry touching on the the class prior to that. In this class we watched The Bronze Screen. A documentary-type movie reflecting on how Lations are portrayed in the media; more specifically, Hollywood. The film really put a little light some
I'll tell you why. Because Latinos are a highly diverse (read highly segmented), highly complex group of people. Let me give you a real world example: my friend Monica is a first-generation Mexican-American twenty-something living in San Francisco. She is a marketer's dream, as she is extremely trend-conscious, loves gadgets and is willing to spend a little extra to get something newer or better. She has some disposable income that she is willing to part with.
How does a marketer target Monica? Well, they've got to get to know her first. Monica is fully bilingual. She speaks both Spanish and English at the native level. She "feels" more Latina than anything else, but responds mostly to Gen X American humor a la VH-1 specials and SNL. She treasures her heritage but is completely integrated into American life. She is truly a Mexican-American.
What does this mean? It means that Monica represents only one segment of the U.S. Latino market. While there are thousands more potential customers who will respond to the same things Monica responds to, there are thousands more will respond to just the opposite.So, instead of one huge market, we have maybe ten mini-markets within the Latino market. Unfortunately, no one has been able to recognize this (at least as far as I know) or at least they haven't been successful at manifesting this knowledge.
Monica is not Western Union-ing money back to Mexico. Let that serve as a reminder that much of your Latino audience is completely different from the one you are attempting to market to in Spanish. Oh, she'll respond to an ad in Spanish (or better yet Spanglish), but it better be for something relevant; like high-end purse or a new iPod.
Until marketers realize that "Latino" is a term that we lazily use to define a community -- one that doesn't exist outside of the United States -- that is extremely diverse and comprised of people as different among themselves as they are from you, no one will truly conquer this market. Come out of your boardrooms and get to know your customer. Stop going to Hispanic marketing conferences and start thinking about who you're talking to and how.
"With the tremendous growth of the Latino demographic in the Unites States, companies are realizing that Latinos have a lot of purchasing power. So companies want to tap into this market, but they are recognizing that in order to do that they need more Latinos working within their organizations that understand the Latino culture. It's hard to market effectively to Latinos if you don't have any Latinos in your marketing department," he says.
"Latinos tend to be brand conscious and brand loyal when it comes to making purchasing decisions, so organizations with a strong employment brand will benefit. Employment branding does not refer to an organization's products or services, but instead to an organization's reputation as an employer." What is not so clear is how businesses can best respond to this demographic shift and the growing economic power of Latinos. What should businesses do to attract and retain Latino employees? How can businesses build brand awareness and loyalty among potential Latino customers?
The issue of building an employment brand that appeals to Latinos is one that Rodriguez explores in the Human Resources Strategy course he teaches at Capella University. It is also a topic that is discussed in Capella's HR Community of Practice, an online resource library of discussion boards, position papers, presentations and more that is available to Capella students with an HR background or interest.







